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samgallagher · 07-25-2017

Here is an update on my radio and experience with Kurt White (KW).

Bottomline, I have my radio. No thanks to KW. Someone on the forum suggested I check on eBay for a way to contact him. I did and he responded Jul 14th. He offered no excuses, no mention that he has moved overseas, no sorry...nothing.

I was able to track down were he sent my radio from a fellow forum member & really appreciate that. I contacted the business. The owner was pleased to hear from me because he had mine and another client's radio and was not able to get in contact with Kurt. He experienced the same thing as me. He just placed my radio on the shelf not knowing who the customer was. Yes, I paid for the radio directly and received 2nd day priority. Now, I get an email from Kurt via eBay wanting me to mail him a check for more than double what I paid the shop to make the repairs. He again never offers apologies, or ways to make amends. I have not responded and will not.

A fellow forum member stand up for him, and let me know he is not a crook. Well, he may not be a crook but is a terrible business man. Put your self in my shoes where you were told 5 business days, after 9 business days I called and emailed KW numerous times. No response. You call the business in Tampa, and you get a recording that the voice mail box is full. I even called local businesses surrounding the address trying to find out if there was any activity for KW business. So, weeks go by and decided to reach out to ZR-1 Net forum members. Then you hear he packed up and moved overseas. You think the worst.

I have learned some valuable lessons and appreciate the help and support from fellow members. Some members even offered spare radios and sources to locate a replacement.

I do request that members respect the situation and is a matter between me and KW.

07-25-2017	#47
samgallagher Join Date: Aug 2014 Location: Savannah, GA Posts: 48	Re: About White Racing Products. Here is an update on my radio and experience with Kurt White (KW). Bottomline, I have my radio. No thanks to KW. Someone on the forum suggested I check on eBay for a way to contact him. I did and he responded Jul 14th. He offered no excuses, no mention that he has moved overseas, no sorry...nothing. I was able to track down were he sent my radio from a fellow forum member & really appreciate that. I contacted the business. The owner was pleased to hear from me because he had mine and another client's radio and was not able to get in contact with Kurt. He experienced the same thing as me. He just placed my radio on the shelf not knowing who the customer was. Yes, I paid for the radio directly and received 2nd day priority. Now, I get an email from Kurt via eBay wanting me to mail him a check for more than double what I paid the shop to make the repairs. He again never offers apologies, or ways to make amends. I have not responded and will not. A fellow forum member stand up for him, and let me know he is not a crook. Well, he may not be a crook but is a terrible business man. Put your self in my shoes where you were told 5 business days, after 9 business days I called and emailed KW numerous times. No response. You call the business in Tampa, and you get a recording that the voice mail box is full. I even called local businesses surrounding the address trying to find out if there was any activity for KW business. So, weeks go by and decided to reach out to ZR-1 Net forum members. Then you hear he packed up and moved overseas. You think the worst. I have learned some valuable lessons and appreciate the help and support from fellow members. Some members even offered spare radios and sources to locate a replacement. I do request that members respect the situation and is a matter between me and KW.